 |
| 2) |
Q |
Can CHEQWRITER V. 4.0 be integrated with another accounting's system's database? |
|
| |
A |
CHEQWRITER V. 4.0 is a stand-alone system and it cannot be integrated with any other accounting software's database. |
| 3) |
Q |
Does CHEQWRITER V. 4.0 cater for multiple users? |
|
| |
A |
CHEQWRITER V. 4.0 can be installed in as many PC's or utilized by multiple users as preferred, but it only can be utilized by a single user at a time only. (one dongle is dedicate for one CHEQWRITER V. 4.0 software) |
| 4) |
Q |
What is the dongle for? |
|
| |
A |
The dongle is a security tool, which ensures that CHEQWRITER V. 4.0 is utilized by only authorized personnel. ( please ensure the safekeeping of the dongle at all times) |
| 5) |
Q |
When I run CHEQWRITER V. 4.0, my computer's resolution changes. How can I fix this and ensure that it does not occur again? |
|
| |
A |
Resolution changes temporary whilst running CHEQWRITER V. 4.0. Upon exiting CHEQWRITER V. 4.0, the PC's resolution restores back to its default. |
| 6) |
Q |
Every time when we reboot CHEQWRITER V. 4.0, current date is changing automatically. Why is this so? |
|
| |
A |
The CMOS battery on our motherboard is faulty. You will have to replace it. Or else you will have to set the date manually each time to current date. |
| INSTALLATION |
|
|
| 1) |
Q |
How do I nstall CHEQWRITER V. 4.0? |
|
| |
A |
1. |
Insert CHEQWRITER V. 4.0 CD into the CD-ROM. |
| |
|
2. |
Installation wizard appears on screen (plug & play) |
| |
|
3. |
Installation wizard will guide user towards a successful CHEQWRITER installation. |
| |
|
*Note: If installation does not start automatically, then follow the steps below: |
|
| |
|
1. |
Run CD Drive (D: or E: drive) |
| |
|
2. |
Run SETUP |
| |
|
3. |
Installation Wizard |
| |
|
4. |
Install CHEQWRITER V. 4.0 |
| 2) |
Q |
I am installing CHEQWRITER V. 4.0 into my PC when suddenly it is interrupted by a power-failure or PC jam? What do I do? |
|
| |
A |
Restart your PC and reinstall CHEQWRITER V. 4.0. |
| 3) |
Q |
I have completed installation of CHEQWRITER V. 4.0 into my PC. When I run CHEQWRITER V. 4.0, the error ‘Automation Error' appears. The moment I press ‘OK', CHEQWRITER V. 4.0 exits by itself. How do I proceed? |
|
| |
A |
|
| USER ACCOUNT SETUP |
|
|
| 1) |
Q |
I can't edit details of my main company. Why is this so? |
|
| |
A |
Details of main company are not allowed to be edited or deleted as it serves as the anchor for your CHEQWRITER V. 4.0. |
| 2) |
Q |
What are the details required for User Account Setup? |
|
| |
A |
Details required are: |
|
| |
|
| 1. |
Username & Password |
|
|
| 2. |
Master Company Details |
- |
Company Name & Address |
| 3. |
Company Details |
- |
Details of other companies |
| 4. |
Bank Information Details |
- |
Bank Name, Branch & Account Number for each company |
|
| 3) |
Q |
Say I have already added 2 companies at ‘User Account Setup'. How can I add additional companies? |
|
| |
A |
You can do so by accessing ‘Add Company' at ‘Standard Features'. |
| 4) |
Q |
Username & Password – Are they case-sensitive? |
|
| |
A |
Username is case-free; meaning it can be in keyed in lowercase or uppercase regardless of how you have registered it as. |
|
| |
|
Password is case-sensitive; meaning it can only be keyed in as how it is registered. If it is registered in lowercase, then it will have to be keyed in lowercase or vice versa. |
| 5) |
Q |
Is space allowed in username and password? |
|
| |
A |
Space is a character, and yes, it can be used as part of your username and password setup. |
| 6) |
Q |
Is space allowed in username and password? |
|
| |
A |
Space is a character, and yes, it can be used as part of your username and password setup. However, to be safe avoid space. |
| PRINT CHEQUES ONLY |
|
|
| 1) |
Q |
What is the function of this feature? |
|
| |
A |
This feature allows cheques printing, but it does not capture details of the printed cheques into CHEQWRITER V. 4.0's database. |
| 2) |
Q |
Does this feature allows bulk printing? |
|
| |
A |
Only single print is allowed. |
| 3) |
Q |
I sometimes issue post-dated cheques. Will this feature allow me to do so? |
|
| |
A |
CHEQWRITER V. 4.0 gives you the flexibility to change the date. |
| 4) |
Q |
Can I print my cheques without date and/or payee name? |
|
| |
A |
Yes, you may do so, but you must enter the amount in numbers. |
| 5) |
Q |
Do I need to complete the cheque printing before entering details for the next cheque? |
|
| |
A |
No, you can continue entering details for the next cheque whilst the preceding cheques are being printed. |
STANDARD FEATURE (HOME) |
|
|
| 1) |
Q |
Why aren't the links in working order? (Text in black) |
|
| |
A |
The upper area serves only as a wallpaper of this page. Click select company to access links. |
| 2) |
Q |
Is there any way for me to update my current CHEQWRITER V. 4.0'S version online? |
|
| |
A |
You can update your current version at ‘Online Update' by clicking on it. All upgrades will then be downloaded automatically. |
| 3) |
Q |
What is ‘Archive' for? |
|
| |
A |
The ‘Archive' feature is used to either backup or restore the CHEQWRITER's database. |
|
| |
|
| |
Backup |
 |
Allows user to backup current working database into another location in the PC. |
| |
Restore |
|
Allows user to restore stored CHEQWRITER V. 4.0 database into the CHEQWRITER V.4.0 system. |
|
| It is advised that you backup your database at timely internals to avoid losing information when your computer malfunctions. |
|
| 2) |
Q |
I have made a mistake in my entries, can I edit these entries? |
|
| |
A |
Yes, you can. |
| 3) |
Q |
I want to edit details of saved cheques? How do I do this? |
|
| |
A |
To edit details of saved cheques, click on ‘View Saved Cheques'. Select an entry (by the arrow key) and click ‘EDIT'. Proceed by editing and ‘SAVE” changes made. |
| 4) |
Q |
How do I print cheques in bulk? |
|
| |
A |
Follow the steps below: |
|
| |
|
| 1. |
Click on view saved cheques. |
| 2. |
Check all ‘PRINT' checkbox for all cheques that you want to print. |
| 3. |
Insert your cheques in order. |
| 4. |
Your cheques will be printed in the order you have set. |
|
| 5) |
Q |
I want to print my cheques according to a particular column sorted. Say, I want to print my cheques according to the ‘Payee' name, sorted in ascending manner. How do I do that? |
|
| |
A |
Single click on a particular column (E.g. Payee) |
| |
|
Data will be sorted in either ascending or descending manner. |
| |
|
Follow the steps shown in (4) to complete your printing. |
| 6) |
Q |
Can I reprint previously issued cheques? |
|
| |
A |
Yes, but you have to change your cheque number before proceeding. |
| 2) |
Q |
How do I edit saved manual cheques? |
|
| |
A |
You are not allowed to edit any manually issued cheques. |
| |
|
You are proceed by cancelling this entry in cancelled cheques option and then enter correct entry in manually issued cheque. |
| 2) |
Q |
How do I edit saved deposit cheques? |
|
| |
A |
You are not allowed to edit any manually issued cheques. |
| |
|
Editing of deposit cheques can be done in Ledger Balance and Bank Reconciliation. To edit, double- click on a deposit cheque entry. Then select ‘EDIT' to make amendments and click save. This entries are required for your Bank Reconciliation and Ledger Balance. |
| 2) |
Q |
How can I print reports according to a particular sorted column? |
|
| |
A |
To print according to a particular sorted column, you will have to single click on a desired column, either: |
|
| |
|
 |
Date |
|
Payee |
|
Payer |
|
Cheque Number |
|
Amount |
|
| Selected column will then sort automatically, either ascending or descending. Proceed by pressing ‘PRINT' to print report. |
|
| 3) |
Q |
I want to print my report in MS Word (.doc) format? How can this be done? |
|
| |
A |
The ‘Report' feature allows users not only to print reports in Acrobat Adobe format only, but it also permits printing in the following formats: |
|
| |
|
|
MS Word (.doc) |
|
MS Excel (97-2000, 97-2000 Data Only) |
|
HTML (3.2, 4.0) |
|
Crystal Report (.rpt) |
|
ODBC |
|
Record Style |
|
Rich Text Format |
|
Separated Values (CSV) |
|
Tab Separated |
|
Text (.txt ) |
|
XML |
|
| To print in other formats, you will have to select ‘PRINT' as normal. The default format, Adobe (.pdf) appears. At the leftmost corner in the Adobe file, you will see a ‘ BOOK ‘ icon, which is the ‘Export Icon'. Click on this icon and you will be prompted with a dialog box, requesting for file name, format type and path. |
|
| 4) |
Q |
Can I customize my report's font type? |
|
| |
A |
You cannot customize the default report's font, but if you prefer different font type, export report to a different format and do amendments accordingly. |
| 2) |
Q |
First entry for the ‘Opening Balance' is done manually. What about subsequent entries? |
|
| |
A |
Subsequent entries are automatically tabulated. |
| 3) |
Q |
I want to add other entries such as bank charges and TT? How do I do this? |
|
| |
A |
You can enter details of TT and bank charges at the Ledger Balance Checklist. |
| 2) |
Q |
First entry for the ‘Opening Balance' is done manually. What about subsequent entries? |
|
| |
A |
Subsequent entries are tabulated automatically. |
| 3) |
Q |
I want to add other entries such as bank charges and TT? How do I do this? |
|
| |
A |
You can do so at the Bank Reconciliation's Checklist. |
| MANAGE LIST |
|
|
| 1) |
Q |
What is the functionality of this feature? |
|
| |
A |
This feature allows users to manage cached entries. User is allowed to delete entry(s), when not required. |
|
Right Click E: Drive